Refund Policy

Free trial on new account

When you create your Format account you start with a free trial. No charges occur until your trial is over.

Canceling your account

You can cancel your account at any time at /subscription/cancel

Cancel and you won’t be charged again

Once you cancel you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period. For example, if you sign up on the 20th of the month that means your billing cycle is on the 20th of every month. If you cancel your account on the 24th, you’ll still have to pay for the current month, but you won’t be charged again after that.

Refunds

We do not offer refunds on monthly subscriptions. If you are on an annual plan, you can receive a refund within 30 days of subscribing to that plan or renewing your subscription.

If you have any questions about this policy please contact us at info@format.com

*Offer must be redeemed by August 31st, 2024 at 11:59 p.m. PST. 50% discount off the subscription price of a new annual Pro Plus plan can be applied at checkout with code PROPLUSANNUAL, 38% discount off the price of a new annual Pro plan can be applied with code PROANNUAL, and 20% discount off the price of a new Basic annual plan can be applied with code BASICANNUAL. The discount applies to the first year only. Cannot be combined with any other promotion.